Shipping Policy

Willow Brook Boutique Shipping

Willow Brook Boutique currently offers free economy shipping on all orders.

Please note: Orders CANNOT be changed, modified, or canceled after checkout. Clearance items cannot be returned.

 

Shipping Method

Shipping Charge

Order By

Estimated Delivery

Standard*

$6.95

12:00 noon EST
3 to 5 business days after shipping. 

Second Business Day**

$20

12:00 noon EST

2 to 3 business days after shipping.  
Next Business Day*** $30 12:00 noon EST 1 to 2 business days after shipping. 

 

Standard Shipping 
Orders take 1-3 business days to be processed and packaged before being shipped out of our warehouse. Delivery dates and times are not guaranteed, notwithstanding additional costs, but are our best approximation and vary with specific requests. Shipments and deliveries occur only on weekdays. Shipping is subject to change and will be determined at the time of order.
We offer Free Shipping on orders over $75 within the continental United States (excluding APO address).
Second-day and Next-day Shipping is not available to post office boxes at this time —all standard deliveries to P.O. Boxes will be shipped via parcel post. Please contact us if you have any questions regarding when you will receive your order.
* Shipping charges and times may vary by merchandise. Standard Shipping within the continental United States is $6.95. Shipment to Hawaii and Alaska is $8.95. Shipping prices to Canada are based on the total weight of the order. WE do not offer international shipping at this time. Standard shipping orders take 1-3 business days to be processed and packaged before being shipped out of our warehouse.  

** Orders placed after noon (EST) Friday will be processed Monday. Shipping charges and times may vary by merchandise. A signature may be required, and there may be additional charges if more than one delivery attempt is required. This service is not available for some zip codes.

*** Available Monday through Friday only for select zip codes and eligible in-stock merchandise. Our FedEx contract does not include Saturday delivery. Holidays are excluded. If there is an unexpected delay, we will make every effort to deliver the order the next business day. A signature and phone number are required. Not available for P.O. boxes or APO addresses.
Carrier Contact Numbers:
  • USPS: 1-800-275-8777
  • FedEx: 1-800-463-3339
  • International USPS: 1-800-222-1811
Willow Brook Boutique is not responsible for:
  • Delays with US Postal Service or FedEx shipping
  • International Duties or Customs Charges
  • Lost, damaged, or marked delivered items. To file a claim with the carrier, please click one of the following links: FedEx Claims Support or USPS Claims Support
     
    Shipping FAQ
    US Postal Service Guarantees
    • We are not responsible if the package is not delivered in the guaranteed shipping times as it may take 1-3 business days to process the order, and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times. 
    FedEx Guarantees
    • We are not responsible if the package is not delivered in the guaranteed shipping times as it may take 1-3 business days to process the order, and we cannot be held liable for FedEx guarantees.  If the item is not delivered in time, please contact FedEx (1-800-463-3339). We will not refund additional shipping charges if FedEx fails to meet their guaranteed shipping times. 
    International Shipping
    • International Shipping is not available at this time.
    Wrong Address Disclaimer
    • It is the buyer's responsibility to make sure that they enter the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times; hence, there is a minimal time gap to cancel/change your order or change its address.
    • If there is a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.
    • All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
    Please note: During high peak seasons, this may take longer due to high order volume.